Returns & Exchange policy
1. In which Situation we accept the return:
We promise to obey the return policy if the item you ordered has a problem, but you must sent back the item after we receive and review the problem and what you want us to do. First if the item has a problem in quality. Once you received your order and the item is not working well or it encounter a problem during the delivery causing the item not to work. This situation will be accept return and issue refund, but you will handle the shipping cost on your own.
Second, in some particular situation, our return policy can be open for you after our customer service fixed your particular problem, and in this situation we will charge you 10% handling fee.
Third, if you order a wrong item and it is negotiated with our customer service to exchange for the right product, this exchange policy will apply. But you need to return it and you will pay for the shipping cost. Also once we send the replace item you will also handle the shipping cost for this time.
2. In which situation we do not accept the return:
Please check the details first before buying from Automax Tools / Ain Al Shams. if you are not sure about the item you want to purchase, please contact our customer service, and the customer service will provide information you need.
If you order the wrong item by yourself, or you noticed that it is not the item you want to order (not quality problem), we will not provide the return policy to you, please be aware of this. Always double check the item you want to purchase.
If the item is damaged by your negligence, we cannot provide an exchange for that item. But you can return it for repair and you will handle the shipping cost.
3. Return for Exchange Item:
When exchange for free: if your ordered item encounter some problem while in the delivery, we will exchange it for free, but when you return the item you will handle the shipping cost.
Mis-ordered products: If you order the wrong item and plan to exchange for the right one, then just contact us for help. If we can exchange for you, you need to return it and handle the shipping cost.
Physical Damaged Items: if the item is damaged by yourself, we cannot provide exchange service for you. But you can return it to us for repair.
What do you need to do before returning for replacement: you need to contact our customer service to tell us the issue about the product. Tell us what is the issue and we will tell you on how to resolve it.
Returning shipping options: after confirming that your item is under our policy of returning, please use any shipping courier that is available in your area.
What we will do after receiving your returned item: you need to keep in touch with us to make sure we get the right item that needs to return. After checking the item, we will arrange the replace for you and we will inform you when the checking and replacement is done. Please remember to check your email from time to time.
Notice for Shipping Options: When you confirm to return the ordered item to us, please use any courier that is available in your area to return it. Write Ship to the address our customer service provides. Please note that if there is a problem on your selected courier while returning the item to us, we are not responsible for that.